Senior Specialist, Human Resources at Ross Stores (2024)

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels. Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity. Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence. Support after-hours critical incident coverage as assigned. Coach and counsel business unit leadership on managing Associate Relations issues. Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results. Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws. Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed.

The base salary range for this role is $66,800 - $98,350. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 15 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles are also eligible to receive a Bonus based on individual and business performance.

Associate Relations-Investigations:

• Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles. Required to conduct investigations for all shifts for the business units HR Services supports.

• Follow HR Services investigation and response processes to ensure consistency and mitigate risk. Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner.

• Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes.

• Together with the support team, run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges. Conduct investigations as needed for further case closure.

• Respond on site as necessary to any crises working with the LP and 3rd party - Magellan.

• Conduct Domestic/Intimate Partner Interactives and follow established protocols.

• Respond to cases involving Suicidal Associates by following established protocols.

• Lead First Responder process.

• Through investigations, monitor that stores are proactively executing a Pro-Associate culture.

• Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency.

• Interpret personnel policy. Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified.

• Develop self by staying abreast of HR techniques and trends.

• Respond (within 48 business hours - 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations.

• Meet established service level expectations, including expected case closure productivity and days to close goals.

• Follow all HR Services Investigation and Communication processes.

• Final Pay and effective scheduling within guidelines.

• Recommend follow-up on appropriate disciplinary action for repeat compliance issues.
Government Regulations:

• Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel.

• Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure.

• Conduct or follow up on ADA regulations and Interactives as necessary to ensure we remain compliant.

• Conduct training workshops and seminars as needed.

• Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends.

• As part of the investigation process, assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners.

• Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends.
Liaison to Corporate Office/Field/Distribution Center:

• Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures.

• Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs.
Special projects and other duties as assigned.

Communicates Effectively
Dealing with Ambiguity
Manages Conflict
Decision Quality
Ensures Accountability and Execution
Business Acumen
Plans, Aligns, and Prioritizes


• 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience preferred

• Workplace Investigations Training preferred

• Knowledge of NLRB-related issues is a plus

• Degree(s) in Business Administration, Organization Development, Human Resources, or other related field preferred

• Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required

• Working knowledge of Excel, Word, and Outlook

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.
Occasional Requirements: The job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
May also require occasional 10-15% short notice driving and/or air travel, including traveling overnight (single or multiple) for on-site investigations, business functions, or site visits.
This position may be performed remotely anywhere within the United States. #LI-Remote


This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Senior Specialist, Human Resources at Ross Stores (2024)


What is the role of a senior human resources specialist? ›

The SHRSC develops, implements and oversees Human Resource policies and procedures, strategic plans, reports, forecasts and projections and statements, and reports consistent with generally accepted Human Resource standards.

What is a senior specialist job description? ›

A senior specialist keeps abreast of current market trends and provides advice on investing or managing money in your later years. They advise about stocks, government bonds, or high-yield savings accounts.

What is a store protection specialist at Ross? ›

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.

How much does Ross pay in Texas? ›

Average Ross Dress For Less hourly pay ranges from approximately $10.88 per hour for Cashier to $17.61 per hour for Assistant Store Manager. The average Ross Dress For Less salary ranges from approximately $41,692 per year for Assistant Store Manager to $60,764 per year for Store Manager.

What skills do you need to be a human resource specialist? ›

Necessary skills for HR specialists include excellent written and verbal communication, problem-solving, interpersonal intelligence, budgeting and accounting, attention to detail, and leadership. Having an understanding of human psychology, industrial relations, and business is also essential.

What comes after human resources specialist? ›

HR manager is the most logical next step for those that wish to remain on the generalist career path. HR managers will have a varied to-do list from employee relations to learning and development programs to employee engagement initiatives.

Is a specialist more senior than a manager? ›

In some cases, a manager may hold a higher position than a specialist, as they are responsible for overseeing the work of others and may have more decision-making authority.

What level role is a specialist? ›

Mid-level titles are job titles that fall within the mid-level category, such as Advanced, Specialist, and Expert. Mid-level managers typically require more experience and expertise than entry-level employees.

What is the difference between a coordinator and a senior specialist? ›

A coordinator is in charge of managing the team's operations and making sure everything goes according to plan, whereas specialists are subject matter experts who offer recommendations and advise based on their knowledge.

What benefits does Ross offer to employees? ›

All Associates and members of their households are eligible for our assistance program, including the following benefits: lifestyle coaching/counseling, financial coaching, digital emotional wellness tools, work-life services, and discount marketplace.

What does SPS stand for at Ross? ›

Store Protection Specialist. Former Employee, more than 5 years. San Francisco, CA. Fellow employees were nice and respectful and hard working.

What are the duties of a Ross employee? ›

As a Retail Sales Associate, your day-to-day job duties and responsibilities might include:
  • Greeting customers.
  • Answering customer questions related to merchandise and store policies.
  • Recommending products or services based on customer needs.
  • Processing customer payments and refunds.

Do you get paid for orientation at Ross? ›

You are paid for every bit of your time you spend there doing any kind of work. This includes orientation. Yes it is. Orientation is after the interview once you are hired.

How much does a Ross area supervisor make in Texas? ›

The average Retail Area Supervisor salary in Ross, TX is $67,261 as of May 28, 2024, but the range typically falls between $56,387 and $83,518.

How much do Ross mods make? ›

$53 (Median Total Pay)

The estimated total pay range for a MOD Plus at Ross Stores is $40–$74 per hour, which includes base salary and additional pay. The average MOD Plus base salary at Ross Stores is $47 per hour.

What is the difference between senior HR specialist and HR manager? ›

HR specialists focus on specific HR operations tasks, while HR managers have a broad and strategic focus on the effective management of HR. An HR specialist focuses on employee benefits and payroll details, while an HR manager manages HR employees, and develops strategies for recruiting and retaining employees.

What are the duties of senior human resource officer? ›

Maintain employee database/trackers for employee leave, timesheets, employee performance evaluation, and staff training. Ensure that all staff Lists, probationary lists, and supervisory lists are up to date. Document and track human resources actions by completing forms, reports, logs, and records.

What is the duty of human resource specialist? ›

Human resources specialists recruit, screen, and interview job applicants and place newly hired workers in jobs. They also may handle compensation and benefits, training, and employee relations.

What best describes the responsibility of a human resources specialist? ›

A Human Resource Specialist is responsible for the day-to-day operations, including recruiting new employees or processing termination paperwork, preparing compensation packages with company policies set out by law, and fostering healthy workplace practices throughout every department.


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