1600 Saratoga Ave Ste 32 San Jose Ca 95129 (2024)

FAQs

Does Xfinity run credit checks? ›

Completing a credit check

We'll always ask for your permission first. If we need to run a credit check, we'll prompt you during the checkout process. You must be the account holder to consent to a credit check. The credit check is a soft inquiry.

If you'd still like to cancel, we'll help make it easy. Schedule a time for us to call you back to cancel your Xfinity service. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Find a store.

Get the speed you need at a great price. Think you might need more than 1.2 TB of data a month? A very small percentage of our customers use that much, but Unlimited Data options are available. Customers who use more than 1.2 TB of data in a month for the first time will not be billed for exceeding the limit.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question? Ask Xfinity Assistant.

Verizon and other internet service providers do not provide a specific credit score that you need to have. But don't worry: even if you have less-than-perfect credit or don't have any credit history, you can still get internet service. You'll just need to pay a deposit or choose a prepaid internet option.

It's still possible to get broadband if you've got a bad credit history. Broadband credit checks are not as strict as applying for something like a loan or credit card, so you have a better chance of being accepted. In fact, some broadband providers won't check your credit rating at all.

Xfinity does not charge cancellation fees for most residential services. Here are the details on Xfinity's cancellation policies: Internet Service: There are no contract termination fees if you cancel your Xfinity internet service. You can cancel anytime without penalty.

We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection, and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.

To submit your cancellation request, please visit xfinity.com/instant-tv/cancel. Please note that it may take up to 48 hours to process your request. When your cancellation is processed online, your Xfinity Internet service will remain active, but you will no longer have access to Xfinity Instant TV.

Xfinity has millions of WiFi hotspots throughout our service area to make sure you're always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers.

What comes free with Xfinity WiFi? ›

Xumo from Xfinity (formerly Flex) lets you easily access all your favorite apps and networks, including Netflix, Disney+, Hulu, Prime Video, Paramount+, Spotify, Max HBO, and more. You also have access to free apps like Xumo Play, Tubi and Pluto, which include over 10,000 free shows and movies, including 200 channels.

Does Xfinity offer senior or military discounts? Xfinity does not currently offer any senior-specific discounts. But it does provide general assistance discounts that many older adults may be eligible for, such as Internet Essentials if you are on Medicaid, a VA pension, or have other qualifying circ*mstances.

We're happy to share that Xfinity has enhanced the Peaco*ck activation experience for customers currently eligible for Peaco*ck Premium at no extra cost. To activate your plan, follow these steps: Visit xfinity.com/activate-peaco*ck and sign in with your Xfinity ID and password. Select the Activate Peaco*ck button.

There is no charge for Xfinity customers to use Stream. It's included with your Xfinity service. However, internet charges may apply if you are off of your home network.