FAQs
In virtual accounts, payees can choose how they want to withdraw money from Hyperwallet. These options include prepaid cards, Venmo transfers, PayPal transfers, checks, cash pickup, or donations. It's a one-way system; payees cannot load funds into a Hyperwallet account.
How do I reset my Hyperwallet account? ›
Enter the email address registered on your Pay Portal. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.
How long does Hyperwallet take to process? ›
If everything is in order, Hyperwallet will verify the submitted documents within 2 business days, but in most cases the process is completed in just a few minutes. If more information is required for verification, you will receive an email from Hyperwallet asking for further details.
How to activate a Hyperwallet account? ›
How to Activate Your Account
- When your account is created you will automatically receive an email to activate your account. ...
- After you click Activate Account, you will be brought to a website where you will need to enter the previously saved Activation Code. ...
- Now, please proceed with the account activation process.
Is Hyperwallet owned by PayPal? ›
11/15/18 Update: We are pleased to announce that we have completed the acquisition of Hyperwallet. Welcome to PayPal, Hyperwallet team and customers! PayPal Holdings, Inc.
Why does Hyperwallet need my SSN? ›
Certain information, such as a Social Security number or employer identification number, is required for all US Sellers for tax reporting purposes so that you can receive relevant tax forms each year.
Can you transfer money from Hyperwallet to a bank account? ›
After funds are sent to your Hyperwallet account you can then transfer them via the transfer method you have created. From the Transfer page, click the Action menu of the account you would like to transfer to, and then click Transfer to Bank Account.
How much does Hyperwallet charge per transaction? ›
Local Bank Transfer Fee – $3.00/ Transaction. Direct To Card Transfer Fee – $1.75/Credit card $2.50/Debit card, acct fee $3.00/month after 90 days.
How to create a Hyperwallet account? ›
Go to "Payouts" in your WorkGenius account. Click on "Go to Hyperwallet", and you will be redirected to create your Hyperwallet account. After you complete that step, you will receive an activation email from Hyperwallet with a link to start the activation process.
What is a Hyperwallet user? ›
A user represents an individual or a business that can receive payments, such as employees, survey participants, contractors, or distributors.
Live customer service representatives are also available for support: North America: 1-855-244-7907. Worldwide: 1-604-900-2332.
Is Hyperwallet safe and legit? ›
Hyperwallet is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified. This means we comply with stringent data protection requirements.
What are the payout options for Hyperwallet? ›
Streamline payouts for your business, platform, or marketplace
Payout method options | Bank account, direct to debit, PayPal, Venmo, check, prepaid card, virtual prepaid card, eGift card, and cash pickup |
---|
Integration methods | API, web upload, or file transfer |
5 more rows
What companies use Hyperwallet? ›
Companies Currently Using Hyperwallet
Company Name | Website | Sub Level Industry |
---|
FI.SPAN | fispan.com | Brokerage |
IXL Learning | ixl.com | Training |
Walmart | walmart.com | Department Stores & Superstores |
Poshmark | poshmark.com | Apparel & Accessories |
2 more rows
How to check Hyperwallet balance? ›
Hyperwallet Prepaid Card
- Online: Log in to your Pay Portal.
- Phone: Call the number listed on the back of your card and select the option to obtain the card balance.
- ATM: Consult an ATM (charges may apply. Please see your Cardholder Agreement).
Does Hyperwallet have an app? ›
Hyperwallet, a PayPal Service, is committed to making our website's content accessible and user friendly to everyone. The Pay Portal and Mobile app both meet WCAG 2.1 AA accessibility guidelines.
How do I change my bank account on Hyperwallet? ›
You can update a bank account by sending a PUT request to the /users/{user-token}/bank-accounts/{bank-account-token} endpoint and including the direct deposit or wire transfer details to update in JSON format in the request body. Only the values that you wish to update need to be supplied.